“Hospitality” – the modern day term for “hospice”, a medieval word for a sanctuary of peace and safety for travelers on a pilgrimage. As in days of old. the modern “Hotel Manager” is responsible for the peace and safety of his guests, he must know his world like no other, he must be willing to put the safety and well being of his guests and staff as his utmost mission, without thought or consequence to his own.
Your search for a management company must be as diligent as the man you expect to manage your facility. There can be no doubt in your mind that you have enlisted the best. The best can be hard to find or even notice, unless you know the questions to ask or th. attributes of character to look for. The hotel or restaurant manager’s qualifications are just as much about character as they are about technical knowledge. The management company’s mission is multifaceted on many levels and all should be known by you, should be enquired about by you and demanded by you.
The common thread for all business, particularly in the United States and Europe, has always been the desire for profit, fulfilling the taste for power, the search for more in other words “greed”. That’s OK, it is this drive that has made America the most powerful nation on the planet but it is also this same drive that has segregated our people into “haves and have nots”, helped establish a class of people so poor that America can boast “the third world” within her borders. This need not be the case, there is certainly enough to go around if we are patient enough to let it happen naturally and in due course rather that the “get in and out as quick as you can” mentality, we can once again be the “greatest country in the world”.
We have been in the hospitality industry for many decades, we have studied and audited them, conducte. “proformas and performas”. budgets and projection. and we have opined on the investment side and the tax side. The numbers have all changed over the years with the ever changing politics of tax and profit but one axiom has always been constant and made itself known to us years ago.
Always providing your best product and service equals customer attraction and loyalty which in turn equals long term profit and growth.
Axena Hospitality has long since known that profit for profit’s sake will eventually weaken a company to point of failure, it is inevitable. Axena Hospitality has been witness to many hotels and restaurants that have succumbed because, although the mission of each of these businesses may have started out with the good intentions of providing the best product for the best price, they would soon be transitioned when owners and managers tasted the possibilities of profit. These “good intentions” become a mission to make as much profit as possibl. so that when it fails (and it will) the owners can get out quickly and painlessly with as much as they can.
All is not doom, however, there is also a trend, albeit, slow moving, to reverse and change this philosophy of greed and inevitable failure to long term growth and ultimate success, to actually respect the customer enough to provide the best possible product and service for the most affordable price to the consumer. These hoteliers know that character of product and service will impress the consumer i. way. that will continually and repeatedly prompt return business without question. If the product can be trusted to be there when you return – you will return, case in point “MacDonalds”.
Axena Hospitality’s management strategy is to create or build the very best product possible, a tasteful, elegant room that is consistently warm and dry, safe and clean. An eating and drinking establishment that can be counted on to provide food just the way it’s supposed to be, on time and hot with drinks that will always warm the heart, be it a stunning margarita or a fabulous hot chocolate.
Creating a great product is only a part of the equation, character, in the form of honesty and genuine caring for the customer’s comfort and pleasure are an integra. key to the success of your hotel or restaurant. Axena Hospitality wil. hire only staff that possess a genuine caring for the job and the customer. We will train them to be courteous and kind an. mean it, not to fake it. Not boy scouts, after all, we cater to discretion and the “after dark. side of business but individuals that genuinely care and respect others and themselves before profit. We will teach them that impressing customers with a caring attitude that puts the customer first before all others will be rewarded in many ways not only in customer returns an. tips but also in personal and professional growth.
The following is a common description that you will find in the brochures of most management companies.
“Hotel and restaurant managers improve the profitability of their businesses by ensuring quality control and a pleasant experience for their customers. They work with employees to provide a smoothly functioning system within the hotel or restaurant. Managers must have supervisory, administrative and marketing skills, and must have a thorough understanding of finance management to operate the business effectively.”
Your product or service cannot always be the best but it must always be your best.
These are fine words and we could not have said it better but for us at Axena Hospitality they go without saying and they lack the one trait of character that is the real key to success, that is staff and management that actually care more about the customer and the product before themselves. Axena Hospitality is a management group that puts the hotel/restaurant and the owners above themselves, knowing that if you’re happy and financially satisfied then so will we be, it’s all in the attitude – like most things, good and bad, it also rolls downhill an. it’s contagious.
As a successful manager, you must exhibit many skills and command much specialized knowledge, all directed at achieving a variety of management objectives. There are 3 general kinds of hospitality objectives with which management must be concerned:
It is for these reasons that your choice for your hospitality management must be Axena Hospitality. We pledge maximum effort, superior skills and excellence in attitude.
48 Tesla
Irvine, California 92618
714-847-5333
714-825-0578